Shipping & Delivery PolicyADDies Marketplace
Welcome to ADDies! We're committed to providing a transparent and reliable delivery experience. Learn everything about our shipping process below.
Processing Time
Orders processed within 1-3 business days
Local Delivery
Arrives in 2-5 business days
Real-Time Tracking
Track your order every step of the way
1. Scope of This Policy
ADDies operates as a marketplace, not a direct seller of products. This means:
- Products are sold and shipped by independent sellers listed on ADDies.
- Shipping methods, timelines, and charges may vary depending on the seller and product.
- By placing an order on ADDies, you agree to the shipping terms described below.
2. Order Processing Time
Once you place an order:
- Sellers typically process orders within 1 to 3 business days
- Processing includes order confirmation, packaging, and handover to the shipping partner
- Orders placed on weekends or public holidays may be processed on the next business day
- You will receive an order confirmation notification once the seller accepts and processes your order.
3. Shipping Methods
Sellers on ADDies may use:
- Local courier services
- National logistics partners
- In-house delivery teams (for nearby deliveries)
- Third-party shipping aggregators
The available shipping method will be displayed during checkout or communicated by the seller after order confirmation.
4. Estimated Delivery Time
Delivery timelines depend on:
- Seller location
- Buyer location
- Selected shipping method
- Product availability
General delivery estimates:
Please note that delivery times are estimates, not guarantees.
5. Shipping Charges
- Shipping charges, if applicable, are shown at checkout
- Charges may vary by seller, product size, weight, and destination
- Some sellers may offer free shipping on selected products or minimum order values
- ADDies does not add extra shipping fees beyond what the seller specifies.
6. Order Tracking
Once your order is shipped:
- You may receive a tracking ID via email, SMS, or your ADDies dashboard
- Tracking availability depends on the seller and courier service
- You can also contact the seller directly through ADDies for updates
7. Delivery Address Responsibility
Customers are responsible for providing:
- Accurate delivery address
- Correct contact number
- Any required delivery instructions
ADDies and sellers are not responsible for delays or failed deliveries caused by incorrect or incomplete address details.
8. Delays & Exceptional Circumstances
Delivery delays may occur due to:
- Weather conditions
- Public holidays
- Natural disasters
- Transportation disruptions
- High demand periods
- Courier service issues
In such cases, sellers will make reasonable efforts to keep customers informed.
9. Failed Delivery Attempts
If a delivery attempt fails due to:
- Customer unavailability
- Incorrect address
- Refusal to accept delivery
The courier may:
- Attempt redelivery
- Return the product to the seller
Additional charges or cancellation policies may apply depending on the seller's terms.
10. Digital Products & Services
For digital goods or services:
- Delivery may occur via email, dashboard access, or download links
- Access is usually provided within 24 hours of successful payment
- No physical shipping is involved
11. International Shipping
Some sellers may offer international shipping:
- Delivery timelines and charges vary by country
- Customs duties, taxes, or import fees are the buyer's responsibility
- ADDies is not responsible for customs delays or clearance issues
12. Damaged or Missing Packages
If your order arrives damaged, incomplete, or missing, you should:
- 1Report the issue immediately via your ADDies account
- 2Contact the seller with supporting photos (if applicable)
- 3Resolution will follow the seller's return or refund policy.
13. Seller Responsibility
Each seller on ADDies is responsible for:
- Packaging quality
- Timely dispatch
- Compliance with shipping regulations
- Communication regarding delivery status
ADDies facilitates communication but does not directly manage shipments.
14. Policy Updates
ADDies may update this Shipping & Delivery Policy from time to time to reflect operational or legal changes.
Updates will be posted on this page with a revised effective date.
15. Contact & Support
For shipping-related queries:
- Use the order support option in your ADDies account
- Contact the seller directly through the platform
- Reach out to ADDies support if the issue remains unresolved
contact@appzenowebservices.com
Customer Support Available
Our Commitment
ADDies is committed to providing a reliable and transparent delivery experience by working closely with trusted sellers and logistics partners, while keeping buyers informed at every step 📦✨