Terms & ConditionsApni Desi Dukaan
Welcome! Please read our terms carefully to understand your rights and responsibilities while using India's most trusted digital marketplace.
1. Acceptance of Terms
By registering, accessing, or using any part of Apni Desi Dukaan, you confirm that:
2. Use of Services
✅You may use Apni Desi Dukaan to:
- 1Create and manage your business/store profile.
- 2Browse or purchase products and services.
- 3Hire service professionals or delivery agents.
- 4Apply for or post jobs through our job portal.
- 5Track orders, communicate, and manage delivery logistics.
❌You agree NOT to:
- Misuse the platform for illegal or harmful purposes.
- Upload false, misleading, or harmful content.
- Violate any local, state, or national laws using the platform.
- Harm the reputation or operation of Apni Desi Dukaan.
3. User Registration & Accounts
To use certain features, you'll need to register an account.
- You must provide accurate and up-to-date information.
- You are responsible for maintaining your login credentials.
- You must not impersonate another person or business.
- We reserve the right to suspend or terminate accounts that violate these terms.
4. Vendor Terms
- You must provide complete and truthful listings (prices, stock, quality).
- You are responsible for your business's compliance with tax and trade regulations.
- We reserve the right to review, edit, or delist listings that violate platform rules or community standards.
- Any disputes with customers must be handled professionally.
5. Delivery & Logistics
Delivery agents are expected to:
- Accept and fulfill orders responsibly and within time.
- Follow safety and conduct guidelines.
- Maintain accurate tracking and order updates.
- We are not liable for delays caused by traffic, natural causes, or third-party issues — but we work to resolve problems quickly.
6. Payments & Refunds
- All payments are handled through secure payment gateways.
- Prices are listed in Indian Rupees (INR) unless stated otherwise.
- Refunds or cancellations are subject to the vendor's individual policy and our dispute resolution rules.
- We are not liable for payment disputes between users and vendors outside the platform.
7. Jobs & Hiring
- Job seekers must upload accurate profiles.
- Employers must offer genuine job postings.
- Apni Desi Dukaan is not responsible for employment contracts or post-hiring issues.
- We reserve the right to remove suspicious job posts or fake profiles.
8. Data Privacy & Security
- Your data is handled as per our Privacy Policy.
- We do not sell personal data to third parties.
- You are responsible for the content you share publicly (e.g., profile, store banners, product reviews).
- For full details, see our "Safety and Security of User Data" page.
9. Intellectual Property
- All content, logos, and visuals on the platform are owned by or licensed to Apni Desi Dukaan.
- Users may not copy, reuse, or reproduce content without written permission.
- You retain ownership of content you upload but grant us a license to display it on the platform.
10. Prohibited Activities
You must not:
- Post counterfeit, illegal, or offensive items/services.
- Misuse accounts, fake reviews, or manipulate ratings.
- Spam, harass, or engage in fraud.
- Reverse-engineer or compromise platform security.
⚠️ Violations may result in permanent account suspension and legal action.
11. Liability & Disclaimer
- Apni Desi Dukaan is a facilitator — not the seller or service provider.
- We are not responsible for product quality, delivery failures, or disputes outside our control.
- Use of the platform is at your own risk. We do our best to ensure a safe and reliable experience.
12. Dispute Resolution
- Reach out to us with disputes. We aim to mediate and resolve fairly.
- If mediation doesn't work, disputes will be resolved via arbitration in New Delhi under Indian law.
- Legal action should be a last resort — we're committed to working out solutions together.
13. Account Termination
We may suspend or terminate your access if:
- You violate these Terms.
- You engage in fraud, abuse, or harm other users.
- We find suspicious or harmful activity.
- You may also choose to close your account at any time through your profile settings.
14. Governing Law
•These Terms are governed by and interpreted in accordance with the laws of India.
•Any disputes shall be subject to the jurisdiction of courts located in Lucknow.
15. Contact Information
Apni Desi Dukaan – Legal & Compliance Team
Email: contact@appzenowebservices.com
Address: Mahwarika Purwa, Brij Vihar Colony, Barabanki, Nawabganj, Barabanki. Uttar Pradesh (225001)
Support Helpline: +91 9511123564
Agreement Confirmation
By using Apni Desi Dukaan, you agree to these Terms.
If you don't agree, please refrain from using the platform or contact us for clarification.